Is support included?
Is cake our favourite food? The answer is yes, yes, most definitely yes. Your accounting team will be here when you need them, and can be contacted by email, phone or online chat – no extra fees to worry about.
What do we mean by ‘expert support’?
Expert support does include:
- Services included in your regular monthly package (detailed on your original proposal and in your Engagement Letter)
- Small day-to-day queries by email or scheduled call (calls under 15 minutes)
Examples of what ‘expert support’ covers:
• Can you let me know how much we spent with Supplier X last year please?
• Can you send employee Y a copy of their last three months’ payslips?
• We’ve received a letter from HMRC about XYZ – can you please help?
I’m currently using Quickbooks. Can I continue using this accounting software, or do I have to use Xero?
You can continue using whatever cloud software you’re most happy with, although we might try to subconsciously influence you to move to Xero (because we genuinely think it’s the best thing since sliced bread). If you’re happy where you are, we’ll work with what you have. If you’re open to change, we’d recommend Xero all the way.
I already have a Xero account, can I continue to use that?
Yep, you sure can. We suggest you transfer your Xero account to us so you’re not paying for it separately (we include your Xero subscription in your package).
How long will it take to get things up and running with ClicBooks?
This is kind of one of those ‘how long is a piece of string’ questions. It all depends on the complexity of your business, how up to date your accounting software is, and how quickly you and your current/previous accountant can get info to us.
As a rule of thumb, it usually takes about a week to collect the information we need, another week to get everything set up in the background and then anywhere from 1-4 weeks to get your accounting software completely up to date and correct.
As mentioned above, it usually takes about three months to get everything in perfect order where we’ve had time to get to know you and your business.
My books are a complete and utter mess. Can you sort them out for me?
Of course we can. We’re happy to take on the challenge, no matter how messy your books might be. Whether you’ve never done bookkeeping before, or have left your books to fester for months (or years), get in touch and we’ll make a detailed plan to get them in tip-top shape.
What kind of businesses does ClicBooks work with?
We work with SMEs of all shapes and sizes, in lots of different sectors, from restaurants to architects to children’s nurseries. Whether your annual turnover is £20k or £20mil, we work with business of all sorts.
When can I start with ClicBook? Do I need to wait until my new financial year?
Nope, you can start with us anytime, as long as we have the capacity. And we make switching from another accountant easy, any time of the year.
How does pricing work?
We try to keep things as simple and painless as possible – that goes for everything we do at Clic – so we charge a set monthly fee based on your turnover, transactions and extra services you need (such as payroll & pensions, self assessments, etc). One thing we wanted to change about the accounting industry is making sure our clients don’t get slapped with huge, unexpected invoices. See our Pricing page for our standard packages, or get in touch for a customised quote.
How do I get my paperwork to you?
ClicBook has partnered with Dext (formerly Receipt Bank) – the most fabulous, easy-to-use receipt reading app out there (in our humble opinion). When you come on board with Clic, you get a Dext account included in your package, and will use the mobile app, email forwarding or web upload to get all of your paperwork to us, then you can throw it away. Paper-free bliss!